Citibank, Ngân hàng tuyển dụng


Citibank tuyển dụng Contact Enrichment Staff – Field Visit

Citibank tuyển dụng Contact Enrichment Staff – Field Visit, cụ thể như sau:



osition Objective
Collection from Citibank customer through a process of Telecalling
Contact Citibank Credit Card and Retail Product Customers on phone to educate / take feedback and follow-up on their overdue accounts for payments in adherence to policies and code of conduct
Job Responsibilities
  • Contact customers through outbound and inbound telephone calls in accordance with standard operating procedures.
  • Provide information on customer account and understand the issue and reason for overdue payments.
  • Provide professional, friendly environment and enter into a good relationship with the customers
  • Manage challenging customers professionally and provide solutions – objection handling
  • Probe into customer problems to identify his needs and by answering inquiries with the ultimate aim of providing a curing solution.
  • Able to consistently communicate in a positive and enthusiastic manner; while handling customer complaints in an assertive manner.
  • Use call/contact control techniques to provide efficient, high quality interactions with customers.
  • Maintain detailed records of client interaction on the system and use the information for future interactions
  • Update and perform on-line maintenance on system terminals as per requirements
  • Ensure effective and timely follow-up as promised to customers
  • Coordinate with the field staff to effectively establish contacts with the customers
  • Ensure delivery on expected targets of resolutions and efficiencies
Job Requirements
  • Holds at least Diploma or Degree in any field.
  •  Previous experience in a Collections call center would be an added advantage.
  • Should have excellent interpersonal and communication skills with good command of written and spoken Vietnamese and English
  • A team player with commitment and initiative, service oriented, able to work under pressure, matured, motivated, meticulous and analytical and able to multi-task.
  • Good understanding of Citibank customers, product and services.
  • Working knowledge of specialized products, systems and services.
  • Knowledge of Internet, Microsoft Office including email, MS Excel, MS Word and fax.
  • High level of listening and comprehension skills. Able to probe for required information from customer.
  • Assertive and able to manage in situations where there may be limited information.
  • Should be self driven – go getter and take ownership of tasks assigned
  • Primary Location: Vietnam
  • Education: Associate’s Degree/College Diploma
  • Job Function: Operations Credit Ops
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 17021596


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