100 nơi làm việc tốt nhất

13/01/2018

AIA Việt Nam thông báo tuyển dụng Customer Service Specialist – PD services

AIA Việt Nam thông báo tuyển dụng Customer Service Specialist – PD services, cụ thể như sau:

Location Da Nang, VN
Responsibilities
  • Receive and check carefully the new sale  documents (application form, e-signature letter, customer’s ID, health delaration…) from PD/Bancas to make sure that all  documents  are completed in line with Company rules (20%).
  • Upfront Scanning all receiving documents from partners as operation guidelines and send or input the initial payment information for premium applying (15%)
  • Manage strictly the documents to make sure that all documents and reports are reconciled at day-end. Send the documents to Operation Dept. as defined guideline (15%).
  • Receive and check carefully policy owner’s requests related to their policies to make sure that all customer’s requests are exactly submitted (15%).
  • Process policy owner’s requests that are delegated to CS counters in line with First-Call Resolution KPI when needed (15%)
  • Well handle customer’s inquiries in line with AIA rules & standards, provide best service to in-external customers, .Support AIA partners to be able to handle the complicated cases or difficult customers. (10%)
  • Take the other tasks that are delagated by direct uplevel and CS RM of Central (10%).
Requirements 
  • University graduate, preferably in Assurance, Accounting.
  • Experience: 2+ years working experience in life Insurance or customer service
  • Good communication skills, basic English
  • Faithful, proactive, creative thinking to develop new ideas, good in problem solving skill.
  • Good computer skills: Word, Excel, Microsoft Outlook, Internet

Nguồn: careers.aia.com

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