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Lazada Vietnam tuyển dụng 3PL Senior KAM – Hanoi

Lazada Vietnam tuyển dụng 3PL Senior KAM – Hanoi, cụ thể như sau:

Descriptions    Work closely with 3PLs to ensure they follow up aligned SOP
·         Keep track the KPI of 3PLs and report weekly summary to 3PL Account manager
·         Monitoring KPI of each 3PL with targets:

  1. Breached rate
  2. Failed Delivery rate
  3. Backlog clearance
  4. Customer complaint tickets
  5. Seller complaint tickets
  6. Customer Experience & Seller Experience performance

·         Making the proposal to manage KPI of 3PL on daily basis
·         Make sure data will be updated on system orrectly and on time as SOP.
·         Ensuring all customer/ seller complaints and tickets are solved within SLA.
·         Set up weekly/bi-weekly/ monthly meeting and visits to 3PLs to review their performance.
·         Liaised with relevant parties for continuous improvement process.
·         Being able to train & coach 3PL’s relevant (drivers/messengers…) for a better improvement.
·         Other tasks are assigned by line manager

Requirements  Diploma/Degree in Business Administration, Logistics or Supply Chain.
·         At least 3-4 years’ working experience in logistics/transportation companies.
·         Good analytical, problem solving, presentation skills.
·         Ability to work independently & handle multi-tasks with tight deadline.
·         Excellent customer satisfaction focus, results oriented.
·         Good at MS Excel.
·         Can do attitude.


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