100 nơi làm việc tốt nhất

22/09/2017

Lazada Vietnam tuyển dụng Quality Assurance Team Leader

Lazada Vietnam tuyển dụng  Quality Assurance Team Leader, cụ thể như sau:

Descriptions
  • Recruiting and training new Customer Service Representatives (CSRs)
  • Developing the training plan and continuously training for existing CSRs
  • Driving the QA process of customer services
  • Implementing new and innovating existing processes to improve Lazada’s overall customer service
  • Providing regular and transparent feedback and reports on CSRs performance to their Managers
  • Managing day to day operations within the QA team including process escalations, quality checking, and staffing needs
Requirements
  • Proficiency in English and Vietnamese
  • At least 4 years of experience in call center, including 2 years in team leader/supervisor role
  • Having track record of high performance and team improvement
  • Strong management skills including the ability to train and develop CSRs
  • Technical expertise and ability to implement and test contact center hardware and systems
  • Work independently and proactively take on new responsibilities where most needed

Nguồn:lazada

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